Improve Patient Experience with Accurate Data

Improving Patient Experience with Accurate, Action-Oriented Data

Data talks. We help you listen. Feedback Innovations has taken the guesswork out of improving the patient experience. Rather than relying on the status quo or a patchwork collection of half-answered questions, we developed a sophisticated system that gathers accurate patient data and generates intelligence specifically for your organization.

We have seen firsthand how independent data collection can be used to focus improvement efforts in a clear and cost-effective way that helps EMS providers elevate their level of service. We designed a system that makes collecting this information fast and easy.

Feedback Innovations was founded by EMS professionals who understand that in emergency situations, there is no time to stop to gather feedback that can improve operations. As a result, many EMS providers miss out on valuable insight into the issues that ultimately create dissatisfied patients, generate complaints and lead to lower payment remittance. By harnessing the power of accurate data collection and converting it into usable insights, we assist the EMS community in improving patient experience of every service call.

Our Mission Is to Help You Succeed

As competition increases among private EMS providers, and municipal EMS services must defend themselves against budget cuts, we know that data-driven results can provide the support your organization needs to influence decision makers. We developed useful reports to help you illustrate the value of your service.

We also understand the time and cost required to accurately uncover problem areas that guide internal decision-making. Our tools are designed to instantly identify areas for internal improvement and highlight individuals on your team who require additional training or support.

What Clients are Saying

“Allina Health EMS is a 600 employee organization and it simply isn’t possible for our leadership team to be present with every caregiver, at the point of care, for multiple interactions. For this reason we choose Feedback Innovations to provide information direct from our patients. This contributes to a rewarding performance review and ensures our Values of Integrity, Respect, Trust, Compassion and Stewardship continue to guide our practice.”

– Jeff Czyson, Director of Operations, Allina Health Emergency Medical Services

What Clients are Saying

“It is critically important to be able to adjust to the needs of the public from an informed and factual approach. At Stratford EMS, we’ve added Feedback Innovations data to our continuous quality improvement process. Our staff feels that protecting the interests of community they serve is of the utmost importance. You can’t do that unless you know how the community actually feels. It’s great to be able to see where we are performing and where we need to adjust – straight from the community we serve”

– Michael Loiz, Director of EMS and 911, Town of Stratford, CT

What Clients are Saying

“As the leader of my EMS organization, it has been challenging to distinguish our ambulance services as being credibly better than those of our competitors until we became a Feedback Innovations customer. By surveying our patients, I learn valuable information about how I can keep our company competitive. And, I also use our Feedback Innovations experience as a marketing tool. I offer our Feedback Innovations survey reports and results to potential clients as a credible gesture that proves we care about delivering high quality professional service.”

– Sean Tyler, Executive Vice President and Chief Operating Officer, Fallon Ambulance Service

Don’t just get data, get intelligence. Request a demo today.

Let us show you how this easy, cost-effective solution can help you build a more efficient and effective EMS organization. Access vital information to make smart decisions based on reality, not anecdotal evidence. Discover how other clients are using data collection to improve their organizations on a daily basis and how our system can help you succeed.