Industry Intelligence and Patient Satisfaction Tools from EMS Thought Leaders

Access important industry insights based on information derived from our sophisticated patient satisfaction tools. Discover how data can immediately improve your organization’s performance and how the emergency medical services industry is using these EMS-specific patient satisfaction tools to evolve and elevate the level of care throughout the field.

Triple Aim Initiative makes measuring patient satisfaction a key step for accreditation

By Tim Nowak

The Institute for Healthcare Improvement’s Triple Aim Initiative establishes patient satisfaction as an important benchmark.

As new industry standards are set, measuring patient satisfaction becomes a benchmark EMS agencies must meet in order to get accreditation and better serve their patient population.

Patient satisfaction is becoming an important benchmark for accreditation. (Photo/Pixabay)
For example, the Institute for Healthcare Improvement (IHI) has taken an active role in recognizing the need for healthcare agencies to improve patient satisfaction data by developing its Triple Aim Initiative.

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Building a Culture of Safety

It seems like no matter where we turn in EMS there is some discussion about provider safety. From the overarching idea of the EMS Culture of Safety, to providing ballistic protection for all EMS and fire personnel or concern for scene safety in the wake of attacks on EMS professionals. We know we want to make a change but many organizations struggle with how to make sweeping safety changes.

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Ambulances and Patient Satisfaction: Part One

Although the ambulance itself is only one part of a patient’s experience with EMS, it’s certainly an important part. A solid chassis and a good suspension system that cushion the ride and safely bear the weight of the equipment, patient, and EMTs are universally praised. But there are numerous disagreements about other issues, at least some of which have an impact on patient experience and on the results of patient satisfaction surveys.

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Transport/EMS services can change care models to help meet the Triple Aim

Ambulance Services: Build Your Own or Contract Out?
This is the debate going on in hospitals right now.  How is your EMS agency helping hospitals meet their Triple Aim goals?  How do you measure patient experience?  Do you know how your EMS service influences patients?  These are questions you need to be able to answer for hosptials to give you a contract. 

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Q&A: How can EMTs monitor and enhance patient satisfaction?

By Victoria Mack
For most agencies, determining whether patients are satisfied with the service EMTs provide is a matter of guesswork.

Former EMT and Feedback Innovations co-founder Michael Flanagan knew from first-hand experience that gathering and reporting data would provide the information agencies needed to improve their methodologies.
Flanagan explained how his company’s patient satisfaction surveys were engineered and how they benefit patients and agencies.

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5 reasons you already should be using patient satisfaction surveys

By Jonathan Lee
Patient feedback is essential for EMS and has several benefits.

This type of patient feedback is often still done informally or with paper-based systems. In the past, rarely was feedback gathered in an efficient and precise way—and software analytics to help decipher the data were sorely lacking in the marketplace.
That’s not the case anymore. 

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How Feedback Innovations helps your agency measure patient satisfaction

By Victoria Mack

If your company is in the business of providing Emergency Medical Services (EMS), your job is to treat and transport people who are in the midst of potentially life-threatening health crises, but do you know where your company’s strengths and weaknesses lie, or are you just guessing?

Feedback Innovations removes the guesswork by measuring patient satisfaction and identifying both where you’re exceling and where you could improve so you can set and achieve goals for your EMS agency.

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Technology and Hurricane Response

We’re not even at the end of 2017’s hurricane season and we seem likely to break the kinds of records that no one wants to break, like the number of Category 3 or greater storms in one season and cost of rescue, recovery, and rebuilding. Much, of course, remains unknown about the final toll on Puerto Rico and the U.S.

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Patient Satisfaction and QI

Patient satisfaction is one of the key metrics our hospital partners are measured by, and there is little doubt that we will eventually see the same trend move into the prehospital world. To prepare for this we need to better understand how to train our providers, measure their success and remediate when necessary in the area patient satisfaction.

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Case Study: NBEMS Community Awareness

EMS can be a confusing industry even for those of us involved in it. When 911 is called, do you know where that call is answered? The public probably doesn’t nor do they understand why the call may need to be transferred. An EMD trained dispatcher may have to ask many questions to fully understand the nature of the call, yet to the caller they are just delays. 

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