Employee retention and recruitment. A topic rarely discussed just a few years ago now dominates conversation amongst EMS industry leaders. Where to find new employees and how to keep the good ones? I was recently at Pinnacle EMS 2018, where multiple sessions were held on how to improve recruitment and retention of employees, and it came up in every conversation I had.
“More than just another conference, Pinnacle helps you gain the knowledge — and the network — needed to move from EMS leader to healthcare leader.”
Feedback Innovations is very excited to be a sponsor of Pinnacle EMS again in 2018. We hope that if you are there you will stop by to see a demonstration of our exciting patient satisfaction measurement services, including our newly redesigned reports.
The future of EMS includes (and combines) two trends: technological advances and the expansion of the role of EMS in providing community medical care.
It is, in part, the advances in technology (some of them already discussed in these blogs) that will allow for that expanding role. As technology becomes smarter and devices become smaller and more portable, it is increasingly possible to provide immediate blood testing for sepsis, STEMI, and so on, as well as portable ultrasound machines.
EMS providers are tasked with improving patient satisfaction in order to justify their budgets (in the case of municipal providers) or to remain competitive when contracts come up for bid (in the case of private companies).
Understanding current trends and challenges in the EMS industry can help you gauge your own organization’s effectiveness against other providers and help you gain a clearer perspective on how patients view the EMS profession.
For most of us the term “fatigue management” wasn’t around when we started in EMS. Providers worked until they went home and that was it. But as we see the number of transports increase and staffing stagnant or even drop, we are asking more of our providers today than we have in the past. Couple this with an increased emphasis on safety and patient satisfaction, and here we are talking about managing fatigue in our workforce.
A consistent theme when talking to EMS leaders about their workforce revolves around “this generation.” This is usually followed by a series of negative attributes and reasons they feel like millennial’s might be hurting their business or even the industry. But are millennial’s just the generation we need in this era of EMS and healthcare? Research may suggest that this generation has the attributes we are looking for in our workforce.
Ambulance design has undoubtedly improved since 1963, when the ambulances of Baltimore could be no more than 54 inches high, because nothing taller would fit in the hospital ambulance bays. Rescue workers couldn’t stand upright, of course, but the height allowed them to brace their backs again the ceiling.
The size of the ambulance has always been a compromise: agility, speed, and economy versus where the vehicle needs to be driven and what it needs to contain.
By Tim Nowak
The Institute for Healthcare Improvement’s Triple Aim Initiative establishes patient satisfaction as an important benchmark.
As new industry standards are set, measuring patient satisfaction becomes a benchmark EMS agencies must meet in order to get accreditation and better serve their patient population.
Patient satisfaction is becoming an important benchmark for accreditation. (Photo/Pixabay)
For example, the Institute for Healthcare Improvement (IHI) has taken an active role in recognizing the need for healthcare agencies to improve patient satisfaction data by developing its Triple Aim Initiative.
It seems like no matter where we turn in EMS there is some discussion about provider safety. From the overarching idea of the EMS Culture of Safety, to providing ballistic protection for all EMS and fire personnel or concern for scene safety in the wake of attacks on EMS professionals. We know we want to make a change but many organizations struggle with how to make sweeping safety changes.
Although the ambulance itself is only one part of a patient’s experience with EMS, it’s certainly an important part. A solid chassis and a good suspension system that cushion the ride and safely bear the weight of the equipment, patient, and EMTs are universally praised. But there are numerous disagreements about other issues, at least some of which have an impact on patient experience and on the results of patient satisfaction surveys.