Company & Industry News
“More than just another conference, Pinnacle helps you gain the knowledge — and the network — needed to move from EMS leader to healthcare leader.” Feedback Innovations is very excited to be a sponsor of Pinnacle EMS again in 2018. We hope that if you are there you will stop by to see a demonstration […]
EMS providers are tasked with improving patient satisfaction in order to justify their budgets (in the case of municipal providers) or to remain competitive when contracts come up for bid (in the case of private companies). Understanding current trends and challenges in the EMS industry can help you gauge your own organization’s effectiveness against other […]
By Victoria Mack For most agencies, determining whether patients are satisfied with the service EMTs provide is a matter of guesswork. Former EMT and Feedback Innovations co-founder Michael Flanagan knew from first-hand experience that gathering and reporting data would provide the information agencies needed to improve their methodologies. Flanagan explained how his company’s patient satisfaction surveys were […]
By Jonathan Lee Patient feedback is essential for EMS and has several benefits. This type of patient feedback is often still done informally or with paper-based systems. In the past, rarely was feedback gathered in an efficient and precise way—and software analytics to help decipher the data were sorely lacking in the marketplace. That’s […]
By Victoria Mack If your company is in the business of providing Emergency Medical Services (EMS), your job is to treat and transport people who are in the midst of potentially life-threatening health crises, but do you know where your company’s strengths and weaknesses lie, or are you just guessing? Feedback Innovations removes the guesswork by […]
The second year of the EMS Trend Report continues the effort of EMS1, Fitch & Associates and the National EMS Management Association to assess and monitor changes in the EMS profession. They surveyed a cohort of EMS agencies – representative of different service models and geography – about clinical care, operations and the future of the EMS profession.
Pro EMS has been using Feedback Innovations for several years to improve patient satisfaction, operations, and employee engagement. Feedback Innovation’s patient satisfaction tools are used internally to improve operations. Pro EMS sends patient satisfaction surveys to all patients, regardless of their transport disposition, which ties directly into our patient centered culture. Feedback innovations’ reports with […]
EMS providers are tasked with improving patient satisfaction in order to justify their budgets (in the case of municipal providers) or to remain competitive when contracts come up for bid (in the case of private companies). Understanding current trends and challenges in the EMT services industry can help you gauge your own organization’s effectiveness against […]
Let us show you how this easy, cost-effective solution can help you build a more efficient and effective EMS organization. Access vital information to make smart decisions based on reality, not anecdotal evidence. Discover how other clients are using data collection to improve their organizations on a daily basis and how our system can help you succeed.