Company & Industry News
“More than just another conference, Pinnacle helps you gain the knowledge — and the network — needed to move from EMS leader to healthcare leader.”
Feedback Innovations is very excited to be a sponsor of Pinnacle EMS again in 2018. We hope that if you are there you will stop by to see a demonstration of our exciting patient satisfaction measurement services, including our newly redesigned reports.
EMS providers are tasked with improving patient satisfaction in order to justify their budgets (in the case of municipal providers) or to remain competitive when contracts come up for bid (in the case of private companies).
Understanding current trends and challenges in the EMS industry can help you gauge your own organization’s effectiveness against other providers and help you gain a clearer perspective on how patients view the EMS profession.
By Victoria Mack
For most agencies, determining whether patients are satisfied with the service EMTs provide is a matter of guesswork.
Former EMT and Feedback Innovations co-founder Michael Flanagan knew from first-hand experience that gathering and reporting data would provide the information agencies needed to improve their methodologies.
Flanagan explained how his company’s patient satisfaction surveys were engineered and how they benefit patients and agencies.
By Jonathan Lee
Patient feedback is essential for EMS and has several benefits.
This type of patient feedback is often still done informally or with paper-based systems. In the past, rarely was feedback gathered in an efficient and precise way—and software analytics to help decipher the data were sorely lacking in the marketplace.
That’s not the case anymore.
By Victoria Mack
If your company is in the business of providing Emergency Medical Services (EMS), your job is to treat and transport people who are in the midst of potentially life-threatening health crises, but do you know where your company’s strengths and weaknesses lie, or are you just guessing?
Feedback Innovations removes the guesswork by measuring patient satisfaction and identifying both where you’re exceling and where you could improve so you can set and achieve goals for your EMS agency.
The second year of the EMS Trend Report continues the effort of EMS1, Fitch & Associates and the National EMS Management Association to assess and monitor changes in the EMS profession. They surveyed a cohort of EMS agencies – representative of different service models and geography – about clinical care, operations and the future of the EMS profession.
Pro EMS has been using Feedback Innovations for several years to improve patient satisfaction, operations, and employee engagement. Feedback Innovation’s patient satisfaction tools are used internally to improve operations. Pro EMS sends patient satisfaction surveys to all patients, regardless of their transport disposition, which ties directly into our patient centered culture. Feedback innovations’ reports with aggregated data and run specific comments are then sent to our providers so they can see directly the many great comments we receive on behalf of their great work.
EMS providers are tasked with improving patient satisfaction in order to justify their budgets (in the case of municipal providers) or to remain competitive when contracts come up for bid (in the case of private companies).
Understanding current trends and challenges in the EMT services industry can help you gauge your own organization’s effectiveness against other providers and help you gain a clearer perspective on how patients view the EMS profession.
Let us show you how this easy, cost-effective solution can help you build a more efficient and effective EMS organization. Access vital information to make smart decisions based on reality, not anecdotal evidence. Discover how other clients are using data collection to improve their organizations on a daily basis and how our system can help you succeed.