Knowledge Center
Access important industry insights based on information derived from our sophisticated patient satisfaction tools. Discover how data can immediately improve your organization’s performance and how the emergency medical services industry is using these EMS-specific patient satisfaction tools to evolve and elevate the level of care throughout the field.
Ambulance Services: Build Your Own or Contract Out?
This is the debate going on in hospitals right now. How is your EMS agency helping hospitals meet their Triple Aim goals? How do you measure patient experience? Do you know how your EMS service influences patients? These are questions you need to be able to answer for hosptials to give you a contract.
By Victoria Mack
For most agencies, determining whether patients are satisfied with the service EMTs provide is a matter of guesswork.
Former EMT and Feedback Innovations co-founder Michael Flanagan knew from first-hand experience that gathering and reporting data would provide the information agencies needed to improve their methodologies.
Flanagan explained how his company’s patient satisfaction surveys were engineered and how they benefit patients and agencies.
By Jonathan Lee
Patient feedback is essential for EMS and has several benefits.
This type of patient feedback is often still done informally or with paper-based systems. In the past, rarely was feedback gathered in an efficient and precise way—and software analytics to help decipher the data were sorely lacking in the marketplace.
That’s not the case anymore.
By Victoria Mack
If your company is in the business of providing Emergency Medical Services (EMS), your job is to treat and transport people who are in the midst of potentially life-threatening health crises, but do you know where your company’s strengths and weaknesses lie, or are you just guessing?
Feedback Innovations removes the guesswork by measuring patient satisfaction and identifying both where you’re exceling and where you could improve so you can set and achieve goals for your EMS agency.
We’re not even at the end of 2017’s hurricane season and we seem likely to break the kinds of records that no one wants to break, like the number of Category 3 or greater storms in one season and cost of rescue, recovery, and rebuilding. Much, of course, remains unknown about the final toll on Puerto Rico and the U.S.
Patient satisfaction is one of the key metrics our hospital partners are measured by, and there is little doubt that we will eventually see the same trend move into the prehospital world. To prepare for this we need to better understand how to train our providers, measure their success and remediate when necessary in the area patient satisfaction.
EMS can be a confusing industry even for those of us involved in it. When 911 is called, do you know where that call is answered? The public probably doesn’t nor do they understand why the call may need to be transferred. An EMD trained dispatcher may have to ask many questions to fully understand the nature of the call, yet to the caller they are just delays.
The second year of the EMS Trend Report continues the effort of EMS1, Fitch & Associates and the National EMS Management Association to assess and monitor changes in the EMS profession. They surveyed a cohort of EMS agencies – representative of different service models and geography – about clinical care, operations and the future of the EMS profession.
Many of us have seen the use of drones increase dramatically in law enforcement and fire suppression, but they are also being deployed to augment EMS. In 2014, Alec Moment, developed a prototype of an ambulance drone. Designed to travel up to 60 mph, its purpose was to carry a small defibrillator to people who had suffered cardiac arrest.
You are treating an elderly patient with nausea and ask your partner to draw up some ondansetron, you take the syringe from him and deliver what you believe to be 4 mg. While cleaning up your ambulance after the call you realize that what you actually pushed was 50 mg of diphenhydramine. And just like that a medication error has been committed.
Let us show you how this easy, cost-effective solution can help you build a more efficient and effective EMS organization. Access vital information to make smart decisions based on reality, not anecdotal evidence. Discover how other clients are using data collection to improve their organizations on a daily basis and how our system can help you succeed.